TERMS & conditions

Terms of service  

These Terms of Service govern your use of the website located at https://rikonrijeka.com and any related services provided by Udruga 3. zmaj.

By accessing www.rikonrijeka.com, you agree to abide by these Terms of Service and to comply with all applicable laws and regulations. If you do not agree with these Terms of Service, you are prohibited from using or accessing this website or using any other services provided by Udruga 3. zmaj.

We, Udruga 3. zmaj, reserve the right to review and amend any of these Terms of Service at our sole discretion. Upon doing so, we will update this page. Any changes to these Terms of Service will take effect immediately from the date of publication.

These Terms of Service were last updated on 5 July 2024.

Limitations of Use

By using this website, you warrant on behalf of yourself, your users, and other parties you represent that you will not:

• modify, copy, prepare derivative works of, decompile, or reverse engineer any materials and software contained on this website;
• remove any copyright or other proprietary notations from any materials and software on this website;
• transfer the materials to another person or “mirror” the materials on any other server;
• knowingly or negligently use this website or any of its associated services in a way that abuses or disrupts our networks or any other service Udruga 3. zmaj provides;
• use this website or its associated services to transmit or publish any harassing, indecent, obscene, fraudulent, or unlawful material;
• use this website or its associated services in violation of any applicable laws or regulations;
• use this website in conjunction with sending unauthorized advertising or spam;
• harvest, collect, or gather user data without the user’s consent; or
• use this website or its associated services in such a way that may infringe the privacy, intellectual property rights, or other rights of third parties.

Intellectual Property

The intellectual property in the materials contained in this website are owned by or licensed to Udruga 3. zmaj and are protected by applicable copyright and trademark law. We grant our users permission to download one copy of the materials for personal, non-commercial transitory use.

This constitutes the grant of a license, not a transfer of title. This license shall automatically terminate if you violate any of these restrictions or the Terms of Service, and may be terminated by Udruga 3. zmaj at any time.

Liability

Our website and the materials on our website are provided on an 'as is' basis. To the extent permitted by law, Udruga 3. zmaj makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property, or other violation of rights.

In no event shall Udruga 3. zmaj or its suppliers be liable for any consequential loss suffered or incurred by you or any third party arising from the use or inability to use this website or the materials on this website, even if Udruga 3. zmaj or an authorized representative has been notified, orally or in writing, of the possibility of such damage.

In the context of this agreement, “consequential loss” includes any consequential loss, indirect loss, real or anticipated loss of profit, loss of benefit, loss of revenue, loss of business, loss of goodwill, loss of opportunity, loss of savings, loss of reputation, loss of use and/or loss or corruption of data, whether under statute, contract, equity, tort (including negligence), indemnity, or otherwise.

Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

Accuracy of Materials

The materials appearing on our website are not comprehensive and are for general information purposes only. Udruga 3. zmaj does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on this website, or otherwise relating to such materials or on any resources linked to this website.

Links

Udruga 3. zmaj has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement, approval, or control by Udruga 3. zmaj of the site. Use of any such linked site is at your own risk and we strongly advise you make your own investigations with respect to the suitability of those sites.

Right to Terminate

We may suspend or terminate your right to use our website and terminate these Terms of Service immediately upon written notice to you for any breach of these Terms of Service.

Severance

Any term of these Terms of Service which is wholly or partially void or unenforceable is severed to the extent that it is void or unenforceable. The validity of the remainder of these Terms of Service is not affected.

Governing Law

These Terms of Service are governed by and construed in accordance with the laws of Croatia. You irrevocably submit to the exclusive jurisdiction of the courts in Croatia.

PURCHASE AND RETURN

The online store www.tickets.rikonrijeka.com is managed by the company

RIVIRA d.o.o.

Tutnovo 1,

HR-51000 Rijeka,

Croatia

OIB: 30513547956

MB: 040457796

(in further text RIVIRA).

Server support for the smooth functioning of the online store and sales points is provided by the company Riviera d.o.o. Sensitive data is transferred via a secure SSL connection, which allows for a safe and smooth purchase. Credit card payments are made through the Viva Wallet system for online payments.

Purchase receipts / vouchers and tickets are generated in a PDF file which on

requires at least Adobe Reader 7 installed on your computer.

RIVIRA uses the obtained data exclusively for personal use. More in the Privacy Statement.

The customer is bound by the general terms and conditions valid at the time of purchase (online order submission). At the time of submitting the order, the user is reminded of the general conditions and confirms his knowledge of them. The general terms and conditions are available at the internet address www.rikonrijeka.com  in electronic form and with the marked date of change. RIVIRA reserves the right to change the General Terms and Conditions, which are mutually exclusive

those General Terms and Conditions that were in effect at the time of purchase. The court in Rijeka is competent to resolve any disputes.

ACCESS TO INFORMATION

RIVIRA agrees to provide the customer with the following information before being bound by a contract or offer:

• the main characteristics of the goods or services to the extent appropriate for the medium and the goods or services,
• company, headquarters and business phone number, if available,
• the final price of the goods or services, including taxes, or the method of price calculation if the nature of the goods or services cannot be calculated in advance,
• information on any additional delivery costs or a warning that such costs may arise if they cannot be calculated in advance,
• the terms of payment for the delivery and performance of the service, the time of delivery of the goods or the performance of the service, if necessary,
• information about the complaint in the company or an explanation of the complaint procedure, including any information about the contact person or customer service
• the address where the company actually conducts business, the telephone number, fax number and e-mail address of the company, if available, and, if necessary, the name and headquarters of the company on whose behalf it acts and to which the consumer can direct his complaint,
• the costs associated with the use of the communication medium, if they differ from the basic tariff,
• conditions, terms and procedure for exercising the right to withdraw from the contract without giving reasons in accordance with Articles 72 and 74 of the Law on Consumer Protection
• the term in which the contract can be withdrawn and the conditions for withdrawal (description of the right to withdraw in accordance with Article 74 of the Law on Consumer Protection; in cases where the consumer does not have the right to withdraw in accordance with Article 86 of the Law on Consumer Protection, he is expressly informed of this) ,
• Out-of-court dispute resolution and other legal remedies applicable to companies and their availability.

PURCHASE OF TICKETS

All online ticket purchases are binding and subject to payment and cannot be canceled or changed.

To buy tickets through the website www.rikonrijeka.com follow the following steps:

• Selecting the type of ticket
• Quantity selection
• Continue to the basket and finalize the purchase
• Entering personal data
• Overview of all data
• Acceptance of the General Terms and Conditions of Sale
• Choosing a payment method
• Payment through the partner system
• Receiving an email confirmation of purchase from Rikon (received ticket with barcode and receipt for tickets to your email)

MEANS OF PAYMENT

Accepted means of payment:

• Online payment with debit/credit cards American Express, Diners, Maestro,
• MasterCard, Visa

When paying by credit card online, it is necessary to enter your card number, validity date and CVV code, as well as the 3D secure code of the card that requires it. Prepaid cards / Gift cards issued by banks, which do not have the option of 3D secure verification, are not a valid means of payment on the RIVIRA website, and it will not be possible to complete a transaction with them.

Payment methods and delivery methods are determined and specified in the purchase process.

TICKET

RIVIRA as Organizer of Rikon provides access control (bar code readers) at the venue.

Upon successful purchase of a ticket, a ticket that can be used in digital or printed form has been sent to your email address, which will allow you to enter the event area directly. Tickets can be printed using a printer or saved in the appropriate format on your smartphone and sent through them

you can show the same at the entrance.

TICKET SECURITY

Tickets may not be misused, copied or modified. One ticket is valid upon first entry to the event/manifestation, which means that the first ticket accepted with its identification (bar code or QR code) is valid. Do not publish the barcode or QR code of the ticket and properly protect it against loss, physical damage, unauthorized copying or forwarding. All subsequent tickets at the entrance with the same

identification are automatically invalid. By using an authorized ticket, the user accepts the general conditions of the event organizer and the rules of the institution where the event is held.

ERRORS WHEN PURCHASING

In the event that an error message appears during the purchase or other difficulties arise during the purchase, please send us an inquiry and information about your purchase by e-mail.

REFUND OR EXCHANGE

Pursuant to Art. 79. paragraph 1. t. 12. According to the Law on Consumer Protection, the Customer does not have the right to unilaterally terminate the Distance Contract (refund) given that the subject of the contract is the provision of leisure-related services, which take place at a specific time or in a specific period.

Purchased tickets cannot be exchanged for another type of ticket. Customers are asked to pay attention when purchasing and choose the correct types of tickets, paying special attention to tickets available only to adults.

Since the purchase of tickets is not linked to a person's name, but only to a confirmation of payment (receipt), if the Buyer wants to give the ticket as a gift or transfer it to another person, he does not have to inform RIVIRA about it or emphasize it anywhere.

EVENT CANCELLATION, MONEY REFUND

In the event of a complete cancellation of Rikon, RIVIRA will fully reimburse all purchased tickets.

With the introduction of the law on fiscalization, the ticket no longer has an invoice value, but an invoice and a payment receipt are issued, which must be preserved until the day of Rikon.

If the event is postponed or cancelled, it is not possible to get a refund without presenting the aforementioned invoice!

RIVIRA is not obliged to inform customers about any changes in events, but provides everything from

himself to do it. RIVIRA reserves the right to minimal or justified changes in the composition or performance of the program as the Organizer. In case of cancellation, change of event date or change in composition or program, any additional costs that may arise (eg travel, hotel, point of sale, delivery) will not be reimbursed.

In case of lost or stolen tickets, the customer has no right to return or exchange tickets. It is the customer's responsibility to check the validity of the date, time and venue of the event for which they have purchased a ticket.

COMPLAINT PROCEDURE

Pursuant to Art. 10, paragraph 5 of the Consumer Protection Act, we allow the consumer to submit a written complaint. You must submit the complaint in writing to the e-mail info@rivira.eu  or by registered letter to the RIVIRA address. In the complaint, provide your contact information and a detailed description of the complaint.

OUT OF COURT RESOLUTION OF CONSUMER DISPUTES

In accordance with the legal requirements of RIVIRA. does not recognize any out-of-court contractor for the resolution of consumer disputes as competent for the resolution of a consumer dispute that a consumer may initiate under the Law on Out-of-court Procedure.

The aforementioned arrangement derives from the Law on the Resolution of Consumer Disputes, Regulation (EU) no. 1095/2010. 524/2013 of the European Parliament and the Council on online resolution of consumer disputes and amendments to Regulation (EC) no. 2016/2004 and Directive 2009/22 / EC.

GENERAL T&C AND PRIVACY POLICY

General Terms

By accessing and placing an order with Rikon, you confirm that you are in agreement with and bound by the terms of service contained in the Terms & Conditions outlined below. These terms apply to the entire website and any email or other type of communication between you and Rikon.

Under no circumstances shall RIVIRA be liable for any direct, indirect, special, incidental or consequential damages, including, but not limited to, loss of data or profit, arising out of the use, or the inability to use, the materials on this site, even if Rikon team or an authorized representative has been advised of the possibility of such damages. If your use of materials from this site results in the need for servicing, repair or correction of equipment or data, you assume any costs thereof.

Rikon will not be responsible for any outcome that may occur during the course of usage of our resources. We reserve the rights to change prices and revise the resources usage policy in any moment. 

Limitations of Use

By using this website, you warrant on behalf of yourself, your users, and other parties you represent that you will not:

modify, copy, prepare derivative works of, decompile, or reverse engineer any materials and software contained on this website;

remove any copyright or other proprietary notations from any materials and software on this website;

transfer the materials to another person or “mirror” the materials on any other server;

knowingly or negligently use this website or any of its associated services in a way that abuses or disrupts our networks or any other service RIVIRA provides;

use this website or its associated services to transmit or publish any harassing, indecent, obscene, fraudulent, or unlawful material;

use this website or its associated services in violation of any applicable laws or regulations;

use this website in conjunction with sending unauthorized advertising or spam;

harvest, collect, or gather user data without the user’s consent; or

use this website or its associated services in such a way that may infringe the privacy, intellectual property rights, or other rights of third parties.

Intellectual Property

The intellectual property in the materials contained in this website are owned by or licensed to RIVIRA and are protected by applicable copyright and trademark law. We grant our users permission to download one copy of the materials for personal, non-commercial transitory use.

This constitutes the grant of a license, not a transfer of title. This license shall automatically terminate if you violate any of these restrictions or the Terms of Service, and may be terminated by RIVIRA at any time.

Liability

Our website and the materials on our website are provided on an 'as is' basis. To the extent permitted by law, RIVIRA makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property, or other violation of rights.

In no event shall RIVIRA or its suppliers be liable for any consequential loss suffered or incurred by you or any third party arising from the use or inability to use this website or the materials on this website, even if RIVIRA or an authorized representative has been notified, orally or in writing, of the possibility of such damage.

In the context of this agreement, “consequential loss” includes any consequential loss, indirect loss, real or anticipated loss of profit, loss of benefit, loss of revenue, loss of business, loss of goodwill, loss of opportunity, loss of savings, loss of reputation, loss of use and/or loss or corruption of data, whether under statute, contract, equity, tort (including negligence), indemnity, or otherwise.

Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

Accuracy of Materials

The materials appearing on our website are not comprehensive and are for general information purposes only. RIVIRA does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on this website, or otherwise relating to such materials or on any resources linked to this website.

Links

RIVIRA has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement, approval, or control by RIVIRA of the site. Use of any such linked site is at your own risk and we strongly advise you make your own investigations with respect to the suitability of those sites.

Right to Terminate

We may suspend or terminate your right to use our website and terminate these Terms of Service immediately upon written notice to you for any breach of these Terms of Service.

Severance

Any term of these Terms of Service which is wholly or partially void or unenforceable is severed to the extent that it is void or unenforceable. The validity of the remainder of these Terms of Service is not affected.

Governing Law

These Terms of Service are governed by and construed in accordance with the laws of Croatia. You irrevocably submit to the exclusive jurisdiction of the courts in Croatia.

PRIVACY POLICY

Pursuant to Regulation (EU) 2016/679 of the European Parliament and Council of April 27, 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and on the repeal of Directive 95/46/EC (Official Journal of the European Union L 119 , 4 May 2016, page 1, hereinafter: General Data Protection Regulation), which has been in full force since May 25, 2018 in the Republic of Croatia and all member states of the European Union, as well as the Law on Implementation General Regulations on Data Protection (Official Gazette No. 42/18, hereinafter: Law) or in accordance with the legal framework for the protection of personal data in the Republic of Croatia and the European Union and the best European practice, RIVIRA limited liability company, with headquarters in the Republic of Croatia, Tutnovo 1, Rijeka, OIB: 30513547956 (hereinafter: RIVIRA), as the manager of personal data processing of users of its services and customers, has created the Privacy Policy.

This Privacy Policy (“Policy”) explains how RIVIRA collects, uses and manages your personal information that is on the website and that is accessible to RIVIRA by using the website:www.rikonrijeka.com.

The privacy rules apply to all services offered by RIVIRA, whereby the aim of the rules is to inform our visitors, partners and users of our services (hereinafter: respondents) in a clear and transparent manner about the procedures for processing their personal data and their rights.

RIVIRA is dedicated to protecting and respecting your privacy. Please read this policy carefully to understand why and how we collect your personal information and how it will be used. With regard to the personal data we collect, RIVIRA is the "controller", that is, the one who determines the needs for which and the means by which personal data is processed.

RIVIRA, as a website service provider, is committed to protecting the privacy of personal data.

If you would like to contact us regarding these policies or regarding your personal information, please use the following contact information:

Rivira d.o.o.

Tutnovo 1, 51000 Rijeka, Croatia

Email: info@rivira.eu 

How and when do we collect your personal data?

We collect your personal data when it is necessary to fulfill your needs and requests, perform services or for the needs of our business and the organization of Rikon:

• when purchasing tickets, RIVIRA will request the provision of certain information (personal data), such as name and surname, address, country, city, postal code, e-mail address, telephone number. In the case of ticket purchase, a contractual relationship is concluded, which is the basis for the processing of your personal data in view of the necessity of executing the contract in which you, as a customer, our visitor, are a party. We also process your data in order to take actions at your request, before concluding a contract.
• when you accesswww.rikonrijeka.com, we will also collect your IP address, which is also considered personal data,
• when registering a person as a user or recipient of newsletters or other information about our products and promotions. As a data controller, we will ask you to enter information about yourself (personal data) such as e-mail address, first name, last name and phone number (the latter three types of data are marked as optional). The legal basis for processing your data is consent. Thus, the user who signs up to receive notifications about our products and promotions by entering his data on thewww.rikonrijeka.com page gives his consent to the processing of his personal data. The user can withdraw the consent at any time by sending a notification to the e-mail address of the personal data protection officer,
• situations in which we collect other types of data such as the date and time of page access, information about the hardware, software or internet browser you use as well as your computer's operating system and application version and your language settings. We may collect information about the clicks and your access to thewww.rikonrijeka.com page shown to you,
• when you contact our office and ask us for help or ask a question in order to exercise one of your rights guaranteed by applicable regulations,
• when you contact us via social networks, we collect the data that you made available to us when making inquiries or requests,
• when you want to unilaterally terminate the concluded contract, we collect your name, surname, personal identification number, address, account information and purchase amount, all depending on the selected payment method,
• when you participate in our prize games, we will process data depending on the type of prize game, which we will inform you about in the rules of the prize game. Data that can be processed are name, surname, address for sending the prize,
• when you fill out a satisfaction survey, we process information such as your IP address,
• when you ask us any question related to our offer, we will process your contacts and/or other data that you provide when sending the question,
• if you want to send an open job application, we will process data such as your name, surname, age, profession, occupation, work experience, contact phone number and other data contained in your open request,
• when taking photos and recording and using a drone to record lectures and/or short video clips or atmosphere, we will process your photo, movement, hair color, etc., all based on legitimate interest, and
• when you have purchased a registration fee or are on the list of our visitors or are a lecturer at Rikon, we will inform you about the program, news, exhibitors and other important issues, which we believe are important and are part of the organizational process. During the aforementioned activities, we will process your e-mail or other contact on the basis of legitimate interest or in order to fulfill the contractual obligations we have towards you in accordance with the concluded contract.

We collect the above specific categories of your personal data either on the basis of the consent shown to you when you come towww.rikonrijeka.com via a pop-up window, or on the basis of legitimate interest (for example, in cases where cookies are necessary for the functioning ofwww.rikonrijeka.com in order to fulfill our obligations arising from the valid regulations of the Republic of Croatia.

If the processing is based on your consent, you have the right to withdraw your consent at any time. Such withdrawal will not affect the lawfulness of processing based on consent prior to its withdrawal

Please pay attention to the mandatory scope of data that we are asking you for, because in the event that you do not provide the required information that is determined as mandatory in order to carry out the requested or expected activity for you, unfortunately, you will not be allowed to participate in the same, without the requested data, the activity will not be technically feasible.

Processing of personal data in the payment process

As a condition of paying for products and services by credit or debit card, RIVIRA asks the customer for data to activate the payment process. When paying through contracted service providers for processing and charging (credit or debit) cards, contractual partners of RIVIRA as Processors or Independent Personal Data Processing Managers, your data will be shared.

Data processing during payment is necessary in order to perform all the actions that precede the purchase or the conclusion of a contract with the data controller. When we talk about the legal basis of data processing related to certain types of payments, i.e. legal entities that provide the aforementioned services, payment data such as name, surname, code, amount, account number or other transaction codes are shared with the card company or bank or third party through which makes the payment, all at the request of the respondent who independently chooses the payment method.

RIVIRA warns customers or visitors to take care of the data listed on the card so that this data is not accessible to third parties and is not misused.

We treat your personal data as confidential data, and it is properly protected by RIVIRA and/or our trusted partners.

What data and for what purpose do we collect directly from you?

Typical categories of information we collect from users are: name, billing address, billing address, financial information including credit card, debit card information, or other payment information you provide when filling out forms on websites or when you communicate with us by phone. or email.

We collect your personal data for:

performance of the service, fulfillment of the contract or other way of ensuring the provision of the requested service

of using all services on the websitewww.rikonrijeka.com

to respond to your inquiry and process your requests as efficiently as possible

statistical data processing

sending materials, offers and contacting

improving the quality of content, functionality and services.

What privacy rights do you have?

Please note that at any time you have the right to request the following from RIVIRA:

To give you access to your personal data

You can ask RIVIRA which of your personal data it uses, and you can also request access to this personal data. You have the right to know the purpose of the processing, which categories of your personal data we keep, the bodies or categories of bodies with which we share your personal data, the data retention period, as well as the source of the data in case the data is collected indirectly. You can contact us if you want a copy of some or all of the personal data we keep about you.

Request correction of incorrect data

We want your personal information to be accurate and up-to-date. You can ask us to correct or remove information that you think is inaccurate or out of date.

Request deletion of personal data

You can ask RIVIRA to stop processing or even delete your personal data. If we need your personal data to perform some contractual obligation towards you, RIVIRA could cease to be able to perform such contractual obligations. Also, if your personal data is necessary in order to be able to fulfill certain legal obligations (eg tax obligations), your request may not be achievable.

Limiting access to your data (to us and/or third parties) in certain processes or completely

If you want to dispute the accuracy of the data, or we no longer need personal data for the purpose of processing, but you need them for the establishment, execution or processing of legal requirements, or you objected to the processing on a basis that we consider legitimate, you have the right to request the restriction of the processing of personal data.

File a complaint about the way we use your data

You have the right to object to the processing of personal data based on a legal basis that RIVIRA considers legitimate.

Request the transfer of data to another processor (transferability of rights)

If the processing is based on your consent or is done by automatic means, you have the right to ask RIVIRA to transfer the data to another processor.

In order to exercise any of the above rights, please use the contact information provided at the beginning of the Privacy Policy.

If you believe that your rights are not being respected, you have the right to file a complaint with the Personal Data Protection Agency.

Where is your personal data stored?

We store the personal data we collect about you in a secure environment. Your personal information is protected from unauthorized access, disclosure, use, alteration or destruction by any organization or individual.

The processed data is stored in our premises and secure IT systems, but sometimes we store the data on the servers of our trusted service providers located in the EU.

RIVIRA will ensure that personal data is kept in a secure location (which includes reasonable administrative, technical and physical safeguards to prevent unauthorized use, access, disclosure, copying or modification of personal data), accessible only to authorized persons. All authorized persons sign a confidentiality statement.

Data collected for the purposes specified in these rules will be stored only for as long as is necessary to fulfill the specified purposes. Your personal data will not be stored in a form that allows you to be identified for longer than RIVIRA reasonably considers necessary to achieve the purpose for which it was collected or processed. RIVIRA will store certain personal data for the period of time prescribed by the law or regulation that obliges RIVIRA to store data (more under "How long will RIVIRA keep your personal data?").

If you have given us your consent (for example, you have subscribed to our newsletter, selected a certain category of cookies to use), we will process your personal data until you withdraw your consent. If you declare a well-founded objection to the processing of personal data based on a legitimate interest, we will not process your personal data in the future.

In addition to all of the above, it is important to point out the following; if judicial, administrative or extrajudicial proceedings have been initiated, personal data may be stored until the end of such proceedings, including the possible period for filing legal remedies.

Does RIVIRA share data with third parties?

Privacy protection is important to us, so we will never share your personal information with third parties except for the purposes described in this policy. We will always inform you about the sharing and transfer of data.

How long will RIVIRA keep your personal data?

RIVIRA will not keep your personal data longer than the period for which the data is necessary to fulfill the purpose of their use, and for a maximum period of 3 years, except in exceptional cases when a longer data retention period is prescribed by law.

What will we use your data for?

We may use your personal information in several different ways, mainly to fulfill our legal and other obligations to you, but sometimes to improve your experience of using the website and for security reasons.

The purposes for which we use your data are described in these rules, and if your data is processed for other purposes, you will be notified before such (new) processing is carried out.

Newsletter

RIVIRA would like to send you information about our activities and news that you may be interested in. Please note that you can opt out of receiving them at any time by exercising your rights set forth in these rules. To subscribe to the newsletter, RIVIRA collects and processes: e-mail addresses.

The newsletter contains the so-called tracking pixels. A tracking pixel is a miniature graphic element embedded in an email that is sent in HTML format to enable saving and analysis via log files. This enables statistical analysis of the success of marketing campaigns. Through the tracking pixel, RIVIRA can see when and if an email was opened by you as the respondent and which links you followed. Personal data collected through the tracking pixel in the newsletter is saved and analyzed by RIVIRA as the personal data processing manager in order to optimize the process of sending the newsletter and also adapt the content of future newsletters to the interests of the respondents.

Video surveillance and photography

Numerous television crews and photographers will be filming at the Rikon location, and we especially emphasize that drones will be present to record the entire event. By purchasing a ticket and by entering, you agree that you may be filmed and photographed. You also agree that all Rikon la material may be used globally for Rikon promotional purposes.

Using the camera system, data such as your physiognomy, movement, hair color, eye color are processed. The video surveillance system is also used to protect property and security. The legal basis of processing in relation to visitors is legitimate interest, while in relation to our workers and valuable students and volunteers, it is the fulfillment of obligations arising from regulations on protection and work.

Cookies

In order to maintain the website and ensure that its functionality is at the expected level, RIVIRA uses technology known as "cookies".

Cookies are small files that we send to your computer and can access them later. They can be temporary or permanent. Thanks to cookies, you can browse our pages without difficulty. Cookies show us what interests you and other visitors to our website, which helps us improve it.

Read more about cookies in the Cookie Policy.

Other websites

Other websites that can be accessed through thewww.rikonrijeka.com website have their own privacy and data collection statements and how they are used and disclosed.

RIVIRA is not responsible for the ways and conditions of work of third parties.

RIVIRA collects and processes personal data through user interactions on social networks such as Facebook, Instagram, TikTok and YouTube. RIVIRA, i.e. responsible persons appointed by RIVIRA, have access to messages and/or posts on the mentioned social networks, however personal data collected through them, especially those contained in messages, is not stored or additionally processed by RIVIRA except for the purposes specified in these Rules.

RIVIRA uses a business profile using the services of Facebook, YouTube, TikTok and Instagram, and you can view their Privacy Rules and confidentiality statements as well as the way they use your personal data on the pages of the aforementioned networks.

Entry into force and changes to the privacy policy

These Rules enter into force upon publication on the website.

RIVIRA reserves the right to amend the Privacy Policy, and the same will be published on the website.

Privacy Policy

Your privacy is important to us. It is Udruga 3. zmaj's policy to respect your privacy and comply with any applicable law and regulation regarding any personal information we may collect about you, including across our website, https://rikonrijeka.com, and other sites we own and operate.

Personal information is any information about you which can be used to identify you. This includes information about you as a person (such as name, address, and date of birth), your devices, payment details, and even information about how you use a website or online service.

In the event our site contains links to third-party sites and services, please be aware that those sites and services have their own privacy policies. After following a link to any third-party content, you should read their posted privacy policy information about how they collect and use personal information. This Privacy Policy does not apply to any of your activities after you leave our site.

This policy is effective as of 5 July 2024.

Information We Collect

Information we collect falls into one of two categories: “voluntarily provided” information and “automatically collected” information.

“Voluntarily provided” information refers to any information you knowingly and actively provide us when using or participating in any of our services and promotions.

“Automatically collected” information refers to any information automatically sent by your devices in the course of accessing our products and services.

Personal Information

We may ask for personal information — when you contact us — which may include one or more of the following:

Name

Email

Social media profiles

Phone/mobile number

Legitimate Reasons for Processing Your Personal Information

We only collect and use your personal information when we have a legitimate reason for doing so. In which instance, we only collect personal information that is reasonably necessary to provide our services to you.

Collection and Use of Information

We may collect personal information from you when you do any of the following on our website:

Use a mobile device or web browser to access our content

Contact us via email, social media, or on any similar technologies

When you mention us on social media

We may collect, hold, use, and disclose information for the following purposes, and personal information will not be further processed in a manner that is incompatible with these purposes:

to provide you with our platform's core features and services

for internal record keeping and administrative purposes

We may combine voluntarily provided and automatically collected personal information with general information or research data we receive from other trusted sources. For example, Our marketing and market research activities may uncover data and insights, which we may combine with information about how visitors use our site to improve our site and your experience on it.

Security of Your Personal Information

When we collect and process personal information, and while we retain this information, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use, or modification.

Although we will do our best to protect the personal information you provide to us, we advise that no method of electronic transmission or storage is 100% secure, and no one can guarantee absolute data security.

You are responsible for selecting any password and its overall security strength, ensuring the security of your own information within the bounds of our services.

For example, ensuring you do not make your personal information publicly available via our platform.

How Long We Keep Your Personal Information

We keep your personal information only for as long as we need to. This time period may depend on what we are using your information for, in accordance with this privacy policy. For example, if you have provided us with personal information such as an email address when contacting us about a specific enquiry, we may retain this information for the duration of your enquiry remaining open as well as for our own records so we may effectively address similar enquiries in future. If your personal information is no longer required for this purpose, we will delete it or make it anonymous by removing all details that identify you.

However, if necessary, we may retain your personal information for our compliance with a legal, accounting, or reporting obligation or for archiving purposes in the public interest, scientific, or historical research purposes or statistical purposes.

Children’s Privacy

We do not aim any of our products or services directly at children under the age of 13, and we do not knowingly collect personal information about children under 13.

Your Rights and Controlling Your Personal Information

Your choice: By providing personal information to us, you understand we will collect, hold, use, and disclose your personal information in accordance with this privacy policy. You do not have to provide personal information to us, however, if you do not, it may affect your use of our website or the products and/or services offered on or through it.

Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this privacy policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.

Marketing permission: If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below.

Access: You may request details of the personal information that we hold about you.

Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact us using the details provided in this privacy policy. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading, or out of date.

Non-discrimination: We will not discriminate against you for exercising any of your rights over your personal information. Unless your personal information is required to provide you with a particular service or offer (for example providing user support), we will not deny you goods or services and/or charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties, or provide you with a different level or quality of goods or services.

Notification of data breaches: We will comply with laws applicable to us in respect of any data breach.

Complaints: If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. You also have the right to contact a regulatory body or data protection authority in relation to your complaint.

Unsubscribe: To unsubscribe from our email database or opt-out of communications (including marketing communications), please contact us using the details provided in this privacy policy, or opt-out using the opt-out facilities provided in the communication. We may need to request specific information from you to help us confirm your identity.

Use of Cookies

We use “cookies” to collect information about you and your activity across our site. A cookie is a small piece of data that our website stores on your computer, and accesses each time you visit, so we can understand how you use our site. This helps us serve you content based on preferences you have specified.

Please refer to our Cookie Policy for more information.

Business Transfers

If we or our assets are acquired, or in the unlikely event that we go out of business or enter bankruptcy, we would include data, including your personal information, among the assets transferred to any parties who acquire us. You acknowledge that such transfers may occur, and that any parties who acquire us may, to the extent permitted by applicable law, continue to use your personal information according to this policy, which they will be required to assume as it is the basis for any ownership or use rights we have over such information.

Limits of Our Policy

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices.

Changes to This Policy

At our discretion, we may change our privacy policy to reflect updates to our business processes, current acceptable practices, or legislative or regulatory changes. If we decide to change this privacy policy, we will post the changes here at the same link by which you are accessing this privacy policy.

If required by law, we will get your permission or give you the opportunity to opt in to or opt out of, as applicable, any new uses of your personal information.

Additional Disclosures for General Data Protection Regulation (GDPR) Compliance (EU)

Data Controller / Data Processor

The GDPR distinguishes between organisations that process personal information for their own purposes (known as “data controllers”) and organizations that process personal information on behalf of other organizations (known as “data processors”). We, Udruga 3. zmaj, located at the address provided in our Contact Us section, are a Data Controller and/or Processor with respect to the personal information you provide to us.

Legal Bases for Processing Your Personal Information

We will only collect and use your personal information when we have a legal right to do so. In which case, we will collect and use your personal information lawfully, fairly, and in a transparent manner. If we seek your consent to process your personal information, and you are under 16 years of age, we will seek your parent or legal guardian’s consent to process your personal information for that specific purpose.

Our lawful bases depend on the services you use and how you use them. This means we only collect and use your information on the following grounds:

Consent From You

Where you give us consent to collect and use your personal information for a specific purpose. You may withdraw your consent at any time using the facilities we provide; however this will not affect any use of your information that has already taken place. When you contact us, you may consent to your name and email address being used so we can respond to your enquiry. While you may request that we delete your contact details at any time, we cannot recall any email we have already sent. If you have any further enquiries about how to withdraw your consent, please feel free to enquire using the details provided in the Contact Us section of this privacy policy.

Performance of a Contract or Transaction

Where you have entered into a contract or transaction with us, or in order to take preparatory steps prior to our entering into a contract or transaction with you. For example, if you contact us with an enquiry, we may require personal information such as your name and contact details in order to respond.

Our Legitimate Interests

Where we assess it is necessary for our legitimate interests, such as for us to provide, operate, improve and communicate our services. We consider our legitimate interests to include research and development, understanding our audience, marketing and promoting our services, measures taken to operate our services efficiently, marketing analysis, and measures taken to protect our legal rights and interests.

Compliance with Law

In some cases, we may have a legal obligation to use or keep your personal information. Such cases may include (but are not limited to) court orders, criminal investigations, government requests, and regulatory obligations. If you have any further enquiries about how we retain personal information in order to comply with the law, please feel free to enquire using the details provided in the Contact Us section of this privacy policy.

International Transfers Outside of the European Economic Area (EEA)

We will ensure that any transfer of personal information from countries in the European Economic Area (EEA) to countries outside the EEA will be protected by appropriate safeguards, for example by using standard data protection clauses approved by the European Commission, or the use of binding corporate rules or other legally accepted means.

Your Rights and Controlling Your Personal Information

Restrict: You have the right to request that we restrict the processing of your personal information if (i) you are concerned about the accuracy of your personal information; (ii) you believe your personal information has been unlawfully processed; (iii) you need us to maintain the personal information solely for the purpose of a legal claim; or (iv) we are in the process of considering your objection in relation to processing on the basis of legitimate interests.

Objecting to processing: You have the right to object to processing of your personal information that is based on our legitimate interests or public interest. If this is done, we must provide compelling legitimate grounds for the processing which overrides your interests, rights, and freedoms, in order to proceed with the processing of your personal information.

Data portability: You may have the right to request a copy of the personal information we hold about you. Where possible, we will provide this information in CSV format or other easily readable machine format. You may also have the right to request that we transfer this personal information to a third party.

Deletion: You may have a right to request that we delete the personal information we hold about you at any time, and we will take reasonable steps to delete your personal information from our current records. If you ask us to delete your personal information, we will let you know how the deletion affects your use of our website or products and services. There may be exceptions to this right for specific legal reasons which, if applicable, we will set out for you in response to your request. If you terminate or delete your account, we will delete your personal information within 6 months days of the deletion of your account. Please be aware that search engines and similar third parties may still retain copies of your personal information that has been made public at least once, like certain profile information and public comments, even after you have deleted the information from our services or deactivated your account.

Contact Us

For any questions or concerns regarding your privacy, you may contact us using the contact form on this website.

Cookie policy  

We use cookies to help improve your experience of our website at https://rikonrijeka.com. This cookie policy is part of Udruga 3. zmaj's privacy policy. It covers the use of cookies between your device and our site.

We also provide basic information on third-party services we may use, who may also use cookies as part of their service. This policy does not cover their cookies.

If you don’t wish to accept cookies from us, you should instruct your browser to refuse cookies from https://rikonrijeka.com. In such a case, we may be unable to provide you with some of your desired content and services.

What is a cookie?

A cookie is a small piece of data that a website stores on your device when you visit. It typically contains information about the website itself, a unique identifier that allows the site to recognize your web browser when you return, additional data that serves the cookie’s purpose, and the lifespan of the cookie itself.

Cookies are used to enable certain features (e.g. logging in), track site usage (e.g. analytics), store your user settings (e.g. time zone, notification preferences), and to personalize your content (e.g. advertising, language).

Cookies set by the website you are visiting are usually referred to as first-party cookies. They typically only track your activity on that particular site.

Cookies set by other sites and companies (i.e. third parties) are called third-party cookies They can be used to track you on other websites that use the same third-party service.

Types of cookies and how we use them

Essential cookies

Essential cookies are crucial to your experience of a website, enabling core features like user logins, account management, shopping carts, and payment processing.

We use essential cookies to enable certain functions on our website.

Performance cookies

Performance cookies track how you use a website during your visit. Typically, this information is anonymous and aggregated, with information tracked across all site users. They help companies understand visitor usage patterns, identify and diagnose problems or errors their users may encounter, and make better strategic decisions in improving their audience’s overall website experience. These cookies may be set by the website you’re visiting (first-party) or by third-party services. They do not collect personal information about you.

We use performance cookies on our site.

Functionality cookies

Functionality cookies are used to collect information about your device and any settings you may configure on the website you’re visiting (like language and time zone settings). With this information, websites can provide you with customized, enhanced, or optimized content and services. These cookies may be set by the website you’re visiting (first-party) or by third-party services.

We use functionality cookies for selected features on our site.

Targeting/advertising cookies

Targeting/advertising cookies help determine what promotional content is most relevant and appropriate to you and your interests. Websites may use them to deliver targeted advertising or limit the number of times you see an advertisement. This helps companies improve the effectiveness of their campaigns and the quality of content presented to you. These cookies may be set by the website you’re visiting (first-party) or by third-party services. Targeting/advertising cookies set by third-parties may be used to track you on other websites that use the same third-party service.

We do not use this type of cookie on our site.